ResPower Automatic Discount Billing Policy

Effective 08/16/2004, ResPower's billing system will provide customers with discounts automatically!

ResPower billing procedure will be as follows:

1. All accounts will be charged outstanding balances at 10:00 am Central Standard Time daily.
2. Discounted rates will be determined using the rates on the Purchase Hours page which can be accessed from your Account Status page.
3. Customers are free at any time prior to the daily billing cycle to purchase a larger number of hours than they have used since their last billing in order to receive a greater discount. The more GHz*hrs you purchase the cheaper each GHz*hr becomes; for example, if you have used 10 GHz*Hrs, you can purchase 1000 to get a better rate.
4. Technical issues need to be immediately addressed by sending an email to support@respower.com that includes:
• User Name
• Job Number
• Description of the issue and name of tech support technician that may have assisted you with the issue.
5. As always, we do not charge for failed renders. This means that if your job fails to render on Node X, but then renders correctly on Node Y, you are only charged the number of GHz*hrs that it took on Node Y to successfully complete the render.
6. It is the customer's responsibility to monitor his account at all times.

If you have any questions, please feel free to email support@respower.com.